Terms of Service

These Terms govern your use of devicerep.ai (the "Service"), operated by Device Rep LLC, a Virginia limited liability company ("DeviceRep," "we," "us"). By creating an account or using the Service, you agree to these Terms.

1. What the Service is — and is not

DeviceRep.ai is an AI-powered training simulator for medical device sales professionals. You practice simulated conversations with AI-generated surgeon personas and receive AI-generated coaching feedback and competency scores.

Understand clearly what this means:

Everything in the simulator is simulated. Surgeon personas are fictional. Scenario details, product discussions, and clinical data points inside simulations exist for training realism and may not be accurate, current, or complete. Never rely on clinical claims, registry statistics, or product information from the Service in real sales conversations without independently verifying them against official sources. You are solely responsible for the accuracy and compliance of what you say to real customers.

Scores and feedback are AI-generated training aids. They are not professional certification, not a qualification, not employment advice, and not a guarantee of real-world sales performance. AI systems can make mistakes; feedback may occasionally be wrong or incomplete.

The Service is not medical advice and is not intended to inform actual clinical decisions or patient care in any way.

Trademarks. Product and company names that may appear in training scenarios (e.g., implant systems and their manufacturers) are trademarks of their respective owners. DeviceRep.ai is not affiliated with, sponsored by, or endorsed by any medical device manufacturer.

2. Accounts

You must be at least 18 and use accurate registration information. Your account is personal: one person per account, no sharing credentials. You're responsible for activity under your account. If you use the Service in connection with your employment, you remain responsible for complying with your employer's policies.

3. Plans, pricing, and session allowances

Paid subscriptions are billed monthly at the then-current price. The current founding rate is $59/month. If you subscribe at the founding rate, that price stays the same for as long as your subscription remains continuously active; if your subscription lapses and you later resubscribe, the then-current price applies. We will give at least 30 days' notice by email before any price change that affects you.

Free trials include a limited number of sessions in total (currently 5). Trial sessions are a one-time allowance for the life of the account — they do not reset monthly. We may issue promotional or discount codes from time to time; a code applies only on the terms stated when it is issued, and we may stop offering or honouring new codes at any time.

Paid plans include a monthly session allowance (currently up to 60 practice sessions per month). Monthly allowances reset on the first of each month and unused sessions don't roll over. Allowances exist to prevent abuse; they may be adjusted with notice, and we'll never reduce a founding member's allowance below what they signed up for.

Failed payments. If a payment fails, your access continues while your card issuer and our payment processor retry the charge, and we'll email you so you can update your card — you can do that at any time from your account. If the retries don't succeed, your subscription ends and your access stops at that point.

Billing and cancellation. Subscriptions renew monthly until canceled. Cancel anytime from your account; cancellation stops future billing and your access continues through the end of the paid period. Payments are non-refundable — the free trial exists so you can evaluate the Service before paying.

4. Acceptable use

You agree not to: attempt to manipulate, game, or extract the scoring and evaluation systems (including prompt-injection attempts against the AI); submit real patient information or any protected health information; submit another party's confidential information; abuse, overload, scrape, or reverse-engineer the Service; use the Service to build a competing product; share your account; or use the Service for anything unlawful. We may suspend or terminate accounts that violate these rules.

5. Your content and our content

Yours. You own the content you enter (your messages, custom scenario configurations). You grant us a license to store, process, and analyze that content to operate the Service — including generating your transcripts, scores, and feedback — and to improve our scoring and coaching systems.

Ours. The Service — including scenarios, surgeon personas, competency frameworks, rubrics, coaching methodology, software, and design — is owned by Device Rep LLC and protected by intellectual property law. Your subscription grants personal use of the Service, not a license to reproduce or distribute its content.

6. Availability and changes

The Service is provided on an evolving basis: features may be added, changed, or removed, and availability is not guaranteed. We aim for reliability but do not promise uninterrupted service. We may update these Terms; material changes will be announced by email, and continued use after changes take effect constitutes acceptance.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT AI-GENERATED CONTENT, SCORES, OR FEEDBACK WILL BE ACCURATE OR ERROR-FREE, OR THAT USE OF THE SERVICE WILL IMPROVE YOUR SALES PERFORMANCE OR EMPLOYMENT OUTCOMES.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Device Rep LLC'S TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

9. Indemnification

You agree to indemnify Device Rep LLC against claims arising from your violation of these Terms, including claims arising from your use of unverified simulation content in real-world sales activities.

10. Termination

You may stop using the Service and cancel anytime. We may suspend or terminate accounts for violations of these Terms, with notice where practicable. Sections 5–9 survive termination.

11. Governing law

These Terms are governed by the laws of the State of Virginia, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Virginia, and both parties consent to their jurisdiction.

12. Contact

Questions about these Terms: support@devicerep.ai